I’m Christian Staples with Arctic Spas. You have not only chosen the best hot tub but also the best hot tub experience out there. We so appreciate you placing your trust with us and we also acknowledge our responsibility we have to live up to that trust.
Now that you know which model and the options you want, I just wanted to review a couple of items so we are all on the same page. Reviewing this information will help the delivery and installation go smoothly without any unwanted surprises. We have also sent you an email confirming this information as well.
First, if you have chosen a spa we have in stock, we want to make sure that we have it scheduled for delivery if you are ready. When we order a spa from scratch, it does take about a month for us to get it in. Once we know when it will be here, closer to that timeframe, we will contact you to schedule the delivery. We know you are excited and we are all working hard to get your spa delivered as quickly as possible.
Keep in mind that our deliveries are a 2 part process. We deliver the spa in the evening between 4–8 pm and then return usually the next day either in the morning or the afternoon for the startup. The delivery on the first day usually takes about an hour for us to place the spa into position. When we return for the startup, we will also go over the operation and the maintenance with you.
Second, the place where your spa is going to be positioned needs to be ready. The vast majority of the time, we will need solid, level ground, a level deck or concrete with the area cleared out for us. Keep in mind that we typically put the spas on their edge and bring them around to the back of the house. This means that we need an opening of at least 44” wide and 9’ tall. If you have ordered an All Weather Pool, we will need to bring the spa in flat so we need at least an 8’ wide opening. If this is not possible and we need a crane, please make sure it is on your sales order or make sure your sales person knows so we are ready.
Third, is the electrical. Our spas require a 60 amp, 220 volt, GFCI service with 4 wires and a 10’ pigtail. If you don’t know what this means, then make sure you pass this information along to the electrician. They will know. One of the biggest mistakes we see though is not having the electrical ready or not having the wire long enough to reach the equipment. Make sure you run the electrical from the house to where the spa is going to be placed and then leave 10’ feet for the pigtail. We can enter the spa from any side or from any corner underneath the spa with the electrical. If you have an All Weather Pool, make sure to bring the power to the end where the topside control panel is located or leave enough wire to run inside the spa cabinet to reach the end where the topside control panel is located.
Lastly, please take a moment to review your sales order. Make sure that the model, colors and other options are exactly as you want it. We use the sales order as our instructions to fulfill your expectations. We want to make sure that we are all together with the plan of what is going to happen.
We are so excited to get you in to hot water and once again we thank you for trusting us with your hot tub purchase.
Feel free to contact your sales person at 801–483–1001 or email spadelivery@ArcticSpasUtah.com.